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Shipping Policy
The orders are shipped and delivered within 1~5 working days from placing the order according to the order location.
In case there is any delay in your order for any reason, we'll call you to inform you with the delay and it's reason.
Return Policy
You have 3 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be un-opened with the external plastic shrink on the cap and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refund Policy
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to you via Vodafone Cash within 3 days from receiving your return.
The shipping fees for the return will be deducted from the refunded amount in case the return is due to customer reasons.
If the return is due to a default in the product or a mistake in sending the product, you’ll get a free exchange or a full refund for the product amount without any deductions.
Data Safety:
To delete your account from our system , please send an email to : support@THS-Egypt.com